Blue BI confirms its commitment to continuously improve the service level for its customers, by strengthening the AMS (Application Management Service) team and extending the services provided, which are now available on the Cloud.
Together with our consulting and project implementation services, since many years we support our customers in the maintenance of the analytics and reporting applications we deliver.
Over the time these appl
ications have become for our customers increasingly essential to keep the business under control and take informed decisions; for this reason Blue BI has reinforced its AMS team and extended the range of services provided.
The trouble ticket system is now available on the Cloud, so the customer is able from everywhere to check the work in progress of the incident resolutions and the system status.
Corrective/Adaptive Maintenance and Support, combined with a periodic and detailed service report, are the set of activities which allow the availability and efficiency of your Business Analytics solution, that today has been further extended with an ongoing service of system monitoring to detect in advance and restore possible malfunctions in the processes of data extraction and loading.
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